Case Study: American Customer Care achieves compliance, resiliency and 24x7 support with TierPoint

Why American Customer Care Selected TierPoint for its IT Infrastructure Needs

American Customer Care (ACC), founded in 1986 with 2,000+ employees across multiple U.S. call centers, faced rapid growth that outpaced its on-premises IT infrastructure. The company needed to move infrastructure offsite while preserving accessibility and control for its IT staff and meeting strict compliance requirements (PCI DSS, HIPAA) driven by client audits.

ACC selected TierPoint for colocation and managed services, moving core production systems (voice, SIP gateways, VMware servers, etc.) into TierPoint’s secure, geographically distributed data centers. The partnership delivered compliant, highly available facilities, 24x7 support, scalable capacity, carrier-neutral networking and measurable cost savings on circuits, hardware and IaaS capital expenditures.

American Customer Care

Rich Hawley

Senior Network Engineer