Case Study: Tromsø Municipality saves one FTE with Public 360° from Tieto

Tromsø Municipality saves 1 FTE with Tieto Public 360°

Tromsø Municipality faced the challenge of managing large volumes of documentation and complex case processes across departments. Manual and time-consuming workflows, particularly for housing loan applications, created inefficiencies, delays, and a risk of errors. To address this, they worked with vendor Tieto to implement the Public 360° solution as a cloud-based platform for case and document management.

The solution from Tieto integrated with external systems like the Housing Bank’s portal, enabling automated document capture and processing. This automation saved the municipality the equivalent of one full-time employee (FTE), significantly reduced manual tasks, and led to faster, more efficient case handling with improved data quality. The implementation also provided a flexible, browser-based working environment.

Tromsø Municipality