Case Study: NHS England achieves smarter learning resource discovery with Tieto Tech Consulting

NHS England launches Learning Hub in May 2020 with Tieto to make thousands of learning resources easier to find

NHS England, supporting one of the world's largest healthcare workforces, faced the challenge of helping its staff quickly find relevant educational resources. These tens of thousands of resources were distributed across numerous portals with inconsistent metadata, making discoverability difficult. To unify access and improve search, they partnered with Tieto to create the new Learning Hub.

Tieto implemented a solution using AI-powered search, semantic enrichment, and knowledge graph technology to intelligently analyze and tag learning resources. This automated process generated consistent metadata and understood the relationships between concepts, making content far easier to discover. The platform launched successfully, enabling healthcare professionals to quickly find the resources they need, and NHS England has since continued to develop and evolve the scalable Learning Hub within its own organization.

NHS England