Case Study: Karlskoga Energi & Miljö streamlines customer communication with Tieto Multichannel

Karlskoga Energi & Miljö saves 30,000 tons of CO2 with Tieto

Karlskoga Energi & Miljö, a utility provider for the Karlskoga municipality, needed a solution to meet the diverse communication preferences of its customers for documents and invoices. Their challenge was to ensure all customers received the same information at the same time through a single service, whether they preferred physical mail, electronic mailboxes, or e-invoices. They selected vendor Tieto's Multichannel platform with Live Invoice to address this.

The solution from Tieto automated and streamlined the distribution of documents and invoices through multiple customer-chosen channels. This resulted in more efficient and prompt communication, significant cost savings, and a reduced environmental impact. A measurable result was the platform's role in helping users across Nordic countries save an estimated 30,000 tons of carbon dioxide emissions. The implementation also allowed for rapid crisis communication and is planned to integrate with the customer's own app for enhanced service.

Karlskoga Energi & Miljö