Case Study: Greiner Bio-One achieves faster, more accurate order processing with Tieto Tech Consulting and Microsoft Power Platform

Greiner Bio-One automates order processing across 20 locations with Tieto

Greiner Bio-One International GmbH, a global leader in laboratory solutions, faced a growing challenge with its manual order processing. As order volumes increased, handling PDF orders received via email became time-consuming and error-prone, hindering sales efficiency. Partnering with Tieto Tech Consulting, the company sought a solution built on the Microsoft Power Platform to streamline this workflow.

The solution implemented by Tieto utilized Microsoft Document Intelligence Studio and Azure to create an AI-powered system that automates PDF data extraction and entry into SAP. The process includes a manual review step for low-confidence readings, ensuring accuracy. Following a successful pilot, the solution is being rolled out to approximately 20 global locations, significantly speeding up processing, cutting errors, and reducing manual workload. Tieto's automation has helped Greiner Bio-One reclaim productive hours and improve customer service, while establishing a foundation for further intelligent automation.

Greiner Bio-One International GmbH