Case Study: Allianz Bank Bulgaria achieves personalized pricing and automated fee processing with Tieto and Oracle FLEXCUBE

Allianz Bank Bulgaria launches personalized pricing in under 3 months with Tieto

Allianz Bank Bulgaria, a universal commercial bank and part of the global Allianz Group, needed to personalize its customer experience by offering individual service terms and beneficial fees. Their challenge was implementing the Oracle FLEXCUBE Relationship Pricing module, which required complex customizations to create paid preference packages, a functionality not available out of the box. To achieve this, they engaged vendor Tieto Tech Consulting.

Tieto customized the Oracle FLEXCUBE module to develop and deploy a tailored preference package functionality, which included automating accounting for subscription fees and building integrations with nearly ten other banking systems. The solution significantly enhanced the bank's customer appeal and market position by providing a unique, personalized value proposition, particularly for corporate clients. It also streamlined operations through fully automated fee processing, eliminating manual effort.

Allianz Bank Bulgaria