Case Study: Melrose Family Room keeps a volunteer-run playspace running smoothly with TidyHQ

Melrose Family Room runs a 37-year-old cooperative playspace with TidyHQ

The Melrose Family Room, a parent-run cooperative playspace, faced the challenge of managing its entire operation—including memberships, events, and volunteer coordination—with an all-volunteer board that regularly turns over. They needed a robust system to handle this complexity and preserve institutional knowledge without relying on personal email accounts or individual volunteers' memories. They turned to the vendor TidyHQ for its membership and club management software.

By implementing TidyHQ, the solution provided a complete operational infrastructure. It automated their tiered membership renewals via Stripe, managed event RSVPs, handled private party bookings, and even served as their public-facing website. The results were significant, providing continuity through board transitions for over seven years. The measurable impact includes successfully managing a dozen event types, processing all payments, and maintaining a 37-year-old cooperative that outlasts any single volunteer's tenure.

Melrose Family Room