Case Study: Your KAYA automates 75% of customer inquiries with Tidio and Lyro AI

Your KAYA Automates 75% of Inquiries with Tidio’s AI

Your KAYA, a fast-growing ecommerce brand in Poland’s personal care market, needed a better way to manage rising support volume as it expanded across channels. After using Gorgias, its customer care team was spending too much time on repetitive inquiries, dealing with fragmented communication, and struggling to engage anonymous website visitors effectively.

To solve this, Your KAYA switched to Tidio and implemented Lyro AI Agent, trained on 330+ knowledge base articles to handle support across chat, email, and social channels in Polish and English. With Tidio, Your KAYA automated 75% of customer inquiries, handled 2,500+ monthly tickets, and improved response speed and consistency while freeing consultants to focus on more complex customer needs.

Your Kaya

Marta Żuchowska

Customer Care Coordinator