Case Study: Wulff Beltton achieves a 4.5/5 customer satisfaction rating with Tidio

Wulff Beltton Hits 4.5/5 Client Rating After Switching to Tidio

Wulff Beltton, a Swedish retail company founded in 1993, wanted a more reliable and user-friendly customer service tool after struggling with Gorgias. They needed better notifications, smoother workflow, and compatibility with Samsung devices, while using chatbots and live chat to improve support and lead generation.

Tidio provided the solution with chatbots, live chat, and an easy-to-use interface that improved real-time customer interactions and team efficiency. Since switching to Tidio, Wulff Beltton acquired 705 contacts in less than 12 months and reached a consistent 4.5/5 customer satisfaction rating from live chat and chatbot conversations, while also helping reduce cart abandonment and increase sales.

Wulff Beltton

Isabelle Wålinder Isovic

Inbound Marketing Specialist