Case Study: Tidio achieves 58% automation with Lyro AI chatbot

Tidio Support Team Achieves 58% Automation With Lyro

Tidio's own internal support team, acting as the customer, faced the challenge of maintaining high-quality service and meeting SLAs while managing a large volume of customer messages. The team sought to automate responses and drastically reduce wait times to improve customer satisfaction without requiring extensive manual training of their software.

The solution was the implementation of Tidio's Lyro, an AI chatbot powered by Claude LLM. The new version achieved a success rate of 79-87% in automating responses and slashed the average first response time by 75%, from one minute to under 15 seconds. This drastically improved efficiency and allowed the support team to focus on more complex customer needs.

Lyro