Case Study: The Muzzle Movement boosts support efficiency with Tidio's Lyro AI

The Muzzle Movement boosts support efficiency with Tidio’s 74% AI resolution rate

The Muzzle Movement, a pet products company, faced challenges scaling its customer support to handle over 1,200 monthly tickets while managing knowledge consistency and freeing up resources for growth. To address this, they implemented Tidio and its Lyro AI product.

Tidio’s solution involved deploying the Lyro AI to autonomously resolve tickets, supported by a comprehensive knowledge base, and implementing a multi-bot strategy for support, sales, and lead generation. The results were significant, including a 74% AI resolution rate for tickets and a 90.91% engagement rate with lead generation bots, dramatically improving support efficiency and customer acquisition for The Muzzle Movement.

The Muzzle Movement