Case Study: Suitor Hits Achieves 85% Customer Service Automation with Tidio

Suitor Hits 85% Customer Service Automation With Lyro

Suitor Hits, an Australian suit and tuxedo rental company, needed a better way to handle a growing volume of customer service questions without taking too much time from the founders. They wanted a solution that could answer FAQs naturally, support shoppers around the clock, and route more complex requests efficiently. Suitor Hits used Tidio’s AI Agent, Lyro, to address these support challenges.

With Tidio, Suitor Hits automated most of its customer service and improved the overall support experience. The company reached 85% customer service automation, cut average response time from about 3 minutes to 6 seconds, and kept only 24% of queries going to human agents. Tidio also helped Suitor Hits provide 24/7 support, saving time and boosting customer satisfaction and revenue growth.

Suitor Hits

Daniel Reid

Co-founder and CEO