Case Study: Secureframe achieves 20x higher chatbot resolution with Tidio's Lyro AI

Secureframe boosts chatbot resolution to 59% with Tidio

Secureframe, a security and compliance SaaS company, faced significant challenges with their underperforming AI chatbot, which had a resolution rate of only 2-3%. This low success rate left customers frustrated and overwhelmed their support agents, especially given the complex technical nature of their platform. They needed a specialized solution from a vendor like Tidio to handle intricate compliance and integration inquiries effectively.

By implementing Tidio's Lyro AI, Secureframe achieved a dramatic turnaround. The solution provided a 59% conversation automation rate and answered 79% of all questions, representing a 20x improvement in resolution performance. This allowed Tidio to provide instant, accurate responses to complex technical questions, significantly enhancing both the customer experience and internal team efficiency.

Secureframe