Case Study: Pastreez achieves a 70% chat conversion rate with Tidio

Pastreez boosts chat conversions to 70% with Tidio

Pastreez, an online French bakery specializing in handcrafted macarons, faced a challenge with communication overload as their success grew. Founder Anthony Rosemond was personally handling all customer inquiries, which became unmanageable and interfered with his other responsibilities. They needed a solution to handle the volume, provide automated responses, and integrate with their Shopify site, which led them to implement Tidio's Flows product.

By using Tidio, Pastreez created a custom chat page with automated messaging capabilities. The solution included a delayed message that shared Anthony's phone number to ensure no lead was missed. This implementation with Tidio yielded significant results, including a 70% conversion rate on customer inquiries and the acquisition of major corporate clients like Netflix and Google, all while reducing email volume and enabling immediate customer assistance.

Pastreez