Case Study: NSI Australia achieves 62% AI resolution rate with Tidio’s Lyro AI

NSI Australia boosts resolution rates by 62% with Tidio

NSI Australia, a family-owned beauty and nail supply company, faced the challenge of scaling its customer support while maintaining its high service standards across diverse product inquiries and multiple customer segments. With limited resources, they needed a solution to efficiently manage multi-channel support and sales assistance, prompting them to turn to vendor Tidio and its Lyro AI product.

By implementing Tidio's Lyro AI, NSI Australia achieved a 62% AI resolution rate and a 66.67% bot engagement rate. The solution seamlessly handled inquiries across their website and Facebook channels, directly assisting with over 400 sales in a 30-day period. This allowed their lean team to maintain their exceptional 4.8-star reputation while significantly extending their customer service capabilities.

NSI Australia