Case Study: MattressNextDay saves 400+ hours monthly with Tidio’s Lyro AI

MattressNextDay Saves Over 400 Hours Monthly with Lyro AI

MattressNextDay, a UK ecommerce mattress retailer, needed to manage growing multi-channel support across its website, email, Instagram, and Facebook while maintaining its award-winning customer service. The team wanted a way to handle routine inquiries efficiently, reduce response times, and free agents to focus on more complex customer issues.

To solve this, MattressNextDay implemented Tidio’s Lyro AI Agent, which was trained on 1,000+ knowledge sources and integrated across multiple channels. Tidio helped the company achieve a 73% automation/resolution rate and save 400+ hours per month, while improving workflow management and keeping support quality high.

MattressNextDay

Lisa Adams

Customer Services Manager