Case Study: MattressNextDay saves 400+ hours monthly with Tidio Lyro AI

MattressNextDay saves 400+ hours monthly with Tidio

MattressNextDay, a UK online mattress retailer, faced the challenge of managing increasing support volumes across multiple channels while maintaining their award-winning service standards. Their team needed a solution to handle routine inquiries automatically to free up agents for more complex cases. They chose to implement the Lyro AI Agent from Tidio for its integration capabilities and intelligent automation.

By implementing Tidio's solution, MattressNextDay automated 73% of customer conversations, saving over 400 hours monthly. The AI was trained on over 1,000 knowledge sources and provided seamless support across website, email, and social media platforms. This allowed Tidio to significantly improve operational efficiency while maintaining high service quality.

MattressNextDay