Tidio
44 Case Studies
A Tidio Case Study
Integratec, a B2B SaaS company based in Mexico, faced challenges in filtering and qualifying the high volume of leads generated through their website. Their existing forms were ineffective, and they lacked a system to track common support requests and questions. To address this, they implemented Tidio's Flows product.
Using Tidio's chatbots and ticketing system, Integratec automated lead filtering and provided 24/7 support. This solution resulted in a 25% increase in qualified leads for their sales department and doubled their lead response speed. Furthermore, Tidio enabled improved request tracking and customer segmentation, with 26% of website visitors now engaging with the chatbot.