Case Study: Integratec achieves 25% more qualified leads with Tidio

Integratec Boosts Qualified Lead Generation by 25% Using Tidio

Integratec is a Mexico-based B2B SaaS company that helps organizations hire, train, and develop talent. As its website started attracting more leads and support requests, its basic chat and forms couldn’t properly qualify prospects, answer FAQs, or track inquiries, creating extra strain for the customer success team. Integratec used Tidio, specifically its Flows and ticketing capabilities, to address these challenges.

With Tidio, Integratec set up chat flows that pre-qualified leads, tagged and segmented visitors, automated answers to common questions, and organized support requests into a trackable system. The result was a 25% increase in qualified leads from website chat, 2x faster lead response times, and 26% of website visitors engaging with the chatbot.

Integratec

Roberto Coindreau

Director General