Case Study: bPol achieves 30x faster response times with Tidio

How to Respond 30x Faster and Never Miss a Big Client (+Free Tools)

bPol, a Warsaw-based digital transformation and software consulting company, needed a better way to engage and convert high-value B2B prospects online amid fierce competition and long sales cycles. To address slow follow-ups and low on-site engagement, bPol installed Tidio’s live chat, chatbots and mobile app to reach visitors immediately and qualify leads.

By using Tidio’s chat widget, chatbot workflows and Notify Operators notifications, bPol halved its website bounce rate, cut response time to about 3 minutes (compared with ~1.5 hours by email) and drove a 5× increase in leads after deploying chatbots. Tidio’s tools also automated lead qualification and call booking, helping bPol capture and convert more high‑value clients.

bPol