Case Study: Pooch Bandana achieves doubled sales in 7 days with Tidio Chatbots

How My Dog Accessories Store Doubled Sales with Chatbots (in 7 Days)

Pooch Bandana, a UK-based handmade dog accessories store run by Amy and Jeremy, was losing sales to cart abandonment because shoppers weren’t sure what size bandana to buy. To fix this pain point they turned to Tidio, installing a Tidio chatbot/live chat (on the free plan) to guide visitors through sizing and answer last‑mile questions during checkout.

Using Tidio, Pooch Bandana added a personalized chatbot that appears at key moments (notably the size guide) and routes questions to Amy, shortening response time, qualifying visitors, and reducing friction. The result was dramatic: within 7 days conversions and sales doubled (sales rose to about £2,700) and the store generated roughly 4,000 leads, while average order value and customer engagement also increased — all achieved with Tidio’s chatbot.

Pooch Bandana

Jeremy

Pooch Bandana