Case Study: Care Package Depot achieves 140+ weekly leads and rapid growth with Tidio

How I Built a Successful Personalized Items Business During COVID-19

CarePackageDepot, founded by Kelly to sell personalized gift boxes, faced the twin challenges of building trust in a crowded market and delivering one‑to‑one service while Kelly kept a full‑time job. To engage visitors and appear more established, CarePackageDepot installed Tidio live chat (starting with the free trial) and later adopted the Tidio Communicator plan, chatbots, and email marketing tools to handle personalized questions, dietary needs, and order changes in real time.

Using Tidio’s live chat, chatbots and built‑in email marketing, CarePackageDepot slashed response times to seconds, automated lead capture with a pre‑chat survey and discount bot, and scaled interactions without hiring staff. The business grew from about 2k sessions to over 10k sessions, logged 10,000+ interactions in August 2020, and began generating 140+ leads weekly, boosting sales and customer satisfaction thanks to faster support and targeted follow‑ups powered by Tidio.

CarePackageDepot

Kelly Clinton

Owner