Case Study: Global Travel Streamlines Support and Team Workflow with Tidio

Global Travel boosts chat engagement to 8.39% with Tidio

Global Travel, a travel services company specializing in a home-based agent model, faced challenges with departmental separation and inefficient manual routing of inquiries between its sales and service teams. To streamline its workflow and ensure timely responses across multiple channels, the company implemented Tidio's customer communication platform with its chatbot and routing capabilities.

By utilizing Tidio's departmental routing, a custom chatbot flow, and a pre-chat survey, Global Travel successfully automated the process of directing inquiries to the appropriate specialists. The solution delivered measurable results for Tidio's customer, including an 8.39% bot engagement rate, a streamlined workflow, and significantly reduced response times.

Global Travel