Case Study: Gecko Hospitality achieves 90% customer service automation with Tidio

Gecko Hospitality Reaches 90% Customer Service Automation

Gecko Hospitality, a U.S.-based hospitality recruitment firm, needed a faster way to collect candidate and client information around the clock without requiring staff to manually review every inquiry. To solve this, the company turned to Tidio, using its AI Agent, Lyro, along with chat flows to streamline resume collection and answer common visitor questions.

With Tidio’s automation in place, Gecko Hospitality was able to route applications to the right recruiter in as little as 90 seconds and handle about 90% of conversations through Lyro. In the first six months, the chatbot setup generated 257 leads, decreased the time taken to send CVs to recruiters by 99.9%, and improved customer service availability with 24/7 responses.

Gecko Hospitality

Max Sealey

Support Services Manager