Case Study: Gecko Hospitality achieves 90% customer service automation with Tidio

Gecko Hospitality automates 90% of customer service with Tidio

Gecko Hospitality, a US-based recruitment firm specializing in the hospitality industry, faced the challenge of needing to collect candidate and client information around the clock without requiring its employees to be available 24/7. To avoid missing any opportunities, they turned to Tidio and its AI Agent, Lyro, for a solution.

By implementing Tidio's Lyro AI and chat flows, Gecko Hospitality automated its segmentation and lead collection processes. This resulted in a 99.9% decrease in the time taken to send a CV to a recruiter, with Lyro answering 90% of all visitor questions. In the first six months alone, Tidio's solution helped them collect 257 new leads.

Gecko Hospitality