Case Study: GameBoost achieves 86% AI resolution rate with Tidio Lyro AI Agent

GameBoost achieves 86% resolution rate with Tidio

GameBoost, a comprehensive gaming services marketplace, faced significant challenges with an expensive and underperforming AI customer support tool. The solution they had switched to resulted in high operational costs due to a per-resolution pricing model, poor AI performance, and inadequate support, which hindered their ability to handle repetitive queries efficiently. This prompted their return to Tidio to implement its Lyro AI Agent for a more reliable and cost-effective solution.

By returning to Tidio, GameBoost leveraged the Lyro AI Agent to automate responses to repetitive customer inquiries. This implementation achieved an outstanding 86% AI resolution rate, drastically improving operational efficiency and eliminating their previous costly pricing model. The results included significant cost savings, a seamless workflow integration, and highly satisfied support staff, solidifying Tidio's role in their successful customer support strategy.

GameBoost