Case Study: eye-oo achieves 25% sales growth with Tidio

eye-oo.com boosts sales 25% with Tidio

The ecommerce company eye-oo.com implemented Tidio's rule-based chatbots and live chat tools to handle recurring customer issues and frequently asked questions more efficiently. The challenge was to manage high volumes of inquiries and reduce customer waiting times while increasing conversions.

By using Tidio's solution, including a specific cart abandonment chatbot, eye-oo.com saw a significant 25% increase in sales and an 86% decrease in waiting times. This effort resulted in a €177k uplift in revenue, with the chatbot directly assisting in €1.6k of sales from 537 conversations. The vendor, Tidio, successfully helped the business automate a large portion of its customer service and boost overall performance.

eye-oo.com