Case Study: eye-oo boosts revenue and sales with Tidio

eye-oo Boosts Revenue by €177K After Installing Tidio

eye-oo.com, an Italian multi-brand eyewear ecommerce company, was struggling with the limited Shopify inbox to handle increased traffic. They needed a tool to provide immediate assistance to build trust and create a personalized shopping experience without losing their personal touch.

By implementing Tidio's live chat and chat flows, the company automated customer service and abandoned cart recovery. This solution from Tidio led to a €177K revenue increase, a 25% boost in sales, a fivefold conversion increase, and a dramatic reduction in customer waiting times from minutes to seconds.

eye-oo.com

Evelin Lopez

Marketing Manager