Case Study: Endeksa achieves 138% more leads with Tidio

Endeksa Hits 138% Boost in Lead Generation with Tidio

Endeksa, a predictive real estate data analytics platform in Turkey, needed a more efficient way to handle communication with its large user base and reduce the burden of endless phone calls. The company turned to Tidio, using live chat and chatbots to personalize visitor interactions and manage customer inquiries more effectively.

With Tidio’s Flows, Endeksa set up customer service and sales routing, pre-chat surveys, and feedback bots to capture visitor details and direct conversations to the right team. This led to a 59% decrease in waiting times, a 138% increase in lead generation, and an 88% helpfulness rate for the bots, while customer satisfaction also rose by 10%.

Endeksa

Görkem Öğüt

CEO & Founding Partner