Case Study: Cove Smart achieves 70% higher self-service resolution with Tidio's Lyro AI

Cove Smart boosts self-service resolution by 70% with Tidio

Cove Smart, a U.S.-based smart security company, was facing inefficient and unscalable customer support. Their team was overwhelmed by repetitive questions and a disorganized knowledge base, leading to agents wasting time on copy-paste responses and an inability to effectively serve their growing Spanish-speaking customer base. To address this, they turned to Tidio and its Lyro AI Agent for support automation.

By implementing Tidio's Lyro AI, Cove Smart achieved transformative results. The solution provided fast, multilingual, and conversational self-service support, including step-by-step troubleshooting guides. This led to a 70% increase in self-service resolution, an 80% reduction in response times, and a 35% boost in customer satisfaction, creating a scalable foundation for the company's continued growth.

Cove Smart