Case Study: Bella Santé achieves 75% support automation with Tidio's Lyro AI Agent

Bella Santé Earns $66K in Sales After Switching to Lyro

Bella Santé, a U.S.-based spa and med spa brand, needed a better way to manage growing customer demand as its traditional call center became overloaded during peak periods and staff shortages. To modernize support without replacing its phone team, the company turned to Tidio and its Lyro AI Agent for live chat and support automation.

Tidio implemented Lyro AI Agent alongside live chat to answer routine questions, recommend services, and collect leads while handing more complex conversations to human agents. The results were strong: Tidio helped Bella Santé automate 75% of live chat conversations, generate 450+ leads in six months, and support more than $66,000 in chatbot-assisted sales.

Bella Santé

Jackelyn Dacanay

Marketing Director