Case Study: Axioma achieves 89% resolution rate with Tidio's Lyro AI Agent

Axioma achieves 89% resolution rate with Tidio

Axioma, a UK-based company specializing in mobile car body repairs, faced challenges scaling its customer support to handle complex, high-volume inquiries about its specialized automotive services. To address this, they implemented Tidio's Lyro AI Agent to provide accurate information and manage the growing number of customer questions.

By deploying Tidio's solution with a comprehensive knowledge base, Axioma achieved an 89% AI resolution rate for customer inquiries and a 21% sales bot engagement rate. This allowed Tidio's Lyro AI to handle most questions automatically, provide 24/7 support, and directly contribute to an increase in repair bookings for the business.

Axioma