Case Study: Axioma Achieves 89% Resolution Rate with Tidio’s Lyro AI Agent

Axioma Achieves 89% Resolution Rate with Lyro AI Agent

Axioma UK – SMART Car Repairs, a UK-based company specializing in mobile car body repairs and insurance claims automation, needed a better way to handle growing customer support demand. As their business expanded, they faced complex technical inquiries, high support volume, after-hours questions, and scalability challenges that their traditional support model couldn’t manage efficiently.

Tidio implemented its Lyro AI Agent to support Axioma with a comprehensive knowledge base of 370 specialized articles and sales-oriented conversational flows. The results were strong: Axioma achieved an 89% AI resolution rate, 21% sales bot engagement, 24/7 customer support, and faster response times, helping improve both customer experience and repair bookings.

Axioma

Stefano Sironi

Co-Founder & CEO