Case Study: ADT Security boosts sales and customer satisfaction with Tidio

ADT Security Service Boosts Sales By 17% Using Tidio

ADT Security, part of a global security leader serving Mexico, wanted to improve customer service, speed up support responses, and increase website conversions and retention. Before switching tools, the company struggled with slower response times and a customer experience that wasn’t meeting its goals.

Using Tidio’s live chat, AI functionality, and Flows, ADT Security gained better workflow control, smarter lead routing, and faster answers for visitors. With Tidio, the company increased customer satisfaction by 30%, boosted lead-to-sale conversion by 17%, cut first response time by 22%, raised handled conversations by 45%, reduced missed conversations by 74%, and increased conversions from 44% to 61%.

ADT Security

Cristina Verges Martinez

SEO Specialist