Case Study: Reddy Ice grows margins through real-time staffing alignment with Tidemark

A Resurgent Reddy Ice Grows its Margins by Operating In the Now

Reddy Ice, America’s leading packaged-ice supplier serving major retailers across 31 states and D.C., needed to align a workforce that doubles seasonally with highly variable customer demand. Its decade-old planning systems and SAP BPC were too slow and siloed to give executives and field managers the real-time staffing and payroll insight required to avoid costly over- or understaffing.

After implementing Workday for HR, Reddy Ice deployed Tidemark for fast, granular analytics that natively consumes Workday tags and delivers intuitive, real-time dashboards and what-if scenarios. Reports that once took an hour now return almost instantly, enabling managers to right-size seasonal labor, improve service levels, and potentially save millions in annual payroll while giving executives a continuous view of performance.

ReddyIce

Elliott Lester

VP of IT, Reddy Ice