Case Study: Verizon Wireless builds loyalty and streamlines ticket fulfillment with TicketManager

Verizon Wireless streamlines tens of thousands of ticket claims with TicketManager

The customer, Verizon Wireless, faced the challenge of efficiently managing and distributing tens of thousands of tickets acquired for its Verizon Up loyalty program. It needed a seamless fulfillment solution that protected customer data and met all compliance requirements. The vendor, TicketManager, provided its developer APIs to address this.

TicketManager implemented a solution that automated and centralized the entire ticket fulfillment process behind the scenes within the My Verizon app. This resulted in the secure distribution of tens of thousands of tickets per quarter. For Verizon, the program built powerful consumer connections, with research showing participants were more likely to remain customers and promote the company. TicketManager also provided a holistic view of ticket usage, enabling Verizon to optimize these assets for both its consumer and enterprise business units.

Verizon Wireless