Case Study: Lathrop & Gage streamlines client entertainment across multiple offices with TicketManager

How Lathrop & Gage implemented a single ticketing system across multiple offices without missing a beat

Lathrop & Gage, a national law firm with offices across the United States, was managing client entertainment manually through spreadsheets, emails, and phone calls in each location. This made it difficult for attorneys to see all available events, track usage consistently, and determine whether entertainment spend was being used effectively.

TicketManager provided a centralized, automated system for managing client entertainment, with training and onboarding for administrators and attorneys across the firm. With TicketManager, Lathrop & Gage gained access to 200+ real-time reports, broader visibility into events across offices, and more precise tracking of client spend and ROI—while freeing staff to focus on higher-value work.

Lathrop & Gage

Katherine Hubbard

Client Campaign Manager