Case Study: Comcast Streamlines Ticket Management and Compliance with TicketManager

Comcast eliminates spreadsheets and efficiently tracks and manages its sport and event tickets using TicketManager

Comcast, one of the nation’s largest providers of video, high-speed internet, and phone service, needed a better way to manage sports and event ticket requests across multiple business groups. Its Chicago ticket administrators relied on slow, hard-to-read Excel spreadsheets, manual approvals, and repeated follow-up to collect missing invitee information for compliance.

TicketManager automated Comcast’s ticket request and approval process, eliminated spreadsheets, and gave employees real-time visibility into available tickets. With TicketManager, Comcast improved record-keeping, sped up approvals and distribution, and made compliance reporting much easier—reports that once took significant time now take less than a minute.

Comcast

Tammy Ison

Comcast