Case Study: Capital Improvement Board improves ticket accountability and compliance with TicketManager

Capital Improvement Board - Customer Case Study

The Capital Improvement Board (CIB), the public agency overseeing Indianapolis stadiums and the convention center, needed a better way to track and control the use of taxpayer-funded sports tickets and suites. With a paper-based process and weak record-keeping, CIB struggled to document who received tickets, how they were used, and whether they supported public business.

TicketManager provided a centralized ticket and invitation management solution with online and mobile access, reporting, controls, and audit trails. By replacing manual sheets and scattered notes, TicketManager helped CIB improve oversight, increase compliance, and better measure ticket use and business impact, reducing the risk of waste, fraud, and negative publicity.