Case Study: City Sightseeing Budapest reduces double bookings with TicketingHub

City Sightseeing Budapest unifies ticketing with TicketingHub across 100+ cities and 1 live availability view

City Sightseeing Budapest, a hop-on hop-off bus tour operator, faced significant challenges managing sales across multiple channels including its own website, street teams, and online travel agencies (OTAs). Their primary issue was preventing double bookings and overselling the same seat inventory, which led to manual reconciliation, refunds, and a poor guest experience. To achieve sustainable growth, they needed a unified system for secure payments, multi-route scheduling, and a consistent availability picture. They turned to TicketingHub for a cloud-based booking solution.

TicketingHub implemented its embeddable booking widget and live availability sync, which centralized all sales channels onto a single platform. This solution provided a branded checkout, secure multi-currency payments, and direct integrations with major OTAs like TripAdvisor and GetYourGuide. As a result, City Sightseeing Budapest eliminated manual reconciliation and drastically reduced booking conflicts. The team gained a single operational view to manage schedules and inventory, enabling tickets to sell 24/7 across all channels without the risk of overselling.

City Sightseeing Budapest