Case Study: Dave & Buster's achieves nationwide ticket sales — 300 events and 10,000+ tickets sold with Ticketbud

Dave & Buster's Nationwide Ticket Sales Program

Dave & Buster's, a national eatertainment chain with 73 locations, needed to run coordinated, ticketed events (including over 100 simultaneous New Year’s Eve events) across its footprint. Kristen Schascheck, National Director of Sales, faced a complex logistics challenge: collecting and tracking sales by location, enforcing capacity limits, applying varied pricing and taxes, and onboarding dozens of special events managers without communication breakdowns.

They partnered with Ticketbud, which provided a dedicated implementation team, a custom ticketing portal tied to Dave & Buster’s merchant account, and an admin dashboard plus enterprise tools that mapped spreadsheet data into pre-populated events and centralized cross-event reporting. The solution simplified setup and reporting, enabled three national rollouts, and delivered measurable results: 300 ticketed events, over 10,000 tickets sold, and zero logistical nightmares.

Dave & Buster's

Kristen Schascheck

National Director of Sales