Case Study: Specialty Fashion Group achieves $2 million in annual savings with Ticked Off

Specialty Fashion Group - Customer Case Study

Specialty Fashion Group, a leading apparel retailer with over 800 stores, was facing rapidly increasing and uncontrolled store maintenance expenditures. This issue, driven by a dysfunctional legacy system and lack of process transparency, was causing significant internal frustration and affecting sales performance. The company engaged vendor Ticked Off to conduct a review and provide a solution to address these deep-rooted challenges.

Ticked Off implemented a simple, user-friendly platform for requesting and tracking jobs, which was supported by new end-to-end processes for control and visibility. This solution replaced the outdated system, allowing Specialty Fashion Group to engage contractors directly and manage them with new KPIs. The results for the vendor Ticked Off's client included annual savings of $2,000,000, a drastic reduction in the average cost per job, and 98% data integrity, restoring accountability and performance.

Specialty Fashion Group