Case Study: Glassons Australia reduces maintenance costs with Ticked Off

Glassons - Customer Case Study

Glassons, a women's fashion retailer in Australia and New Zealand, faced challenges with managing its store maintenance, which was distracting its field teams from customer service. The company needed to reduce the administrative workload on its staff and gain better control over its repairs and maintenance program. They partnered with the vendor Ticked Off to implement its Retail Managed Services solution.

Ticked Off provided a single managed services solution through a dedicated app, giving Glassons full control and visibility over maintenance requests and a single monthly invoice. The results included a 33% reduction in annual costs, a decrease in the average job attendance time from over five days to under two, and a return of over 2,500 labor hours back to sales functions.

Glassons

James Glasson

Glassons