Case Study: Waste Management achieves 90% faster, more accurate analytics and customer‑centric innovation with TIBCO Software

Waste Management Cultivates Customer-centric Innovation with TIBCO Spotfire

Waste Management, a customer‑centric environmental services and logistics company, faced growing complexity from multiple data sources and systems of record—exacerbated by mergers and acquisitions—and needed a reliable data warehouse and presentation layer so employees and customers could quickly find and combine spreadsheet and system data for analysis.

By implementing TIBCO analytics as a one‑stop data shop, Waste Management enabled self‑service data ingestion, rapid dashboard creation, and reusable visualizations and data‑scrubbing workflows. The platform delivered roughly a 90% improvement in speed and accuracy, improved customer engagement and retention, increased capacity to take on more accounts, and enabled more proactive, data‑driven service and innovation.

Waste Management

Herman Hsuan

Director of Growth and Innovation