Case Study: Hospital Universitario Lucus Augusti achieves faster diagnoses and improved patient care with TIBCO Software

ULA Improves Processes and Patient Care with Process Mining

Hospital Universitario Lucus Augusti (HULA), a major Spanish care center handling over 800,000 consultations and about 19,000 surgeries a year, struggled with disparate departmental data that made reconstructing patients’ multi‑year medical journeys slow, costly, and error-prone. Clinicians faced process bottlenecks, lacked timely alerts, and needed a way to turn data into actionable insights for better diagnostics and departmental decisions.

By partnering with TIBCO LABS and using the TIBCO Connected Intelligence Platform and Spotfire process‑mining tools, HULA unified structured and unstructured records, visualized end‑to‑end patient journeys, and discovered common patterns and bottlenecks. The solution delivered early‑warning alerts, helped enforce clinical protocols, sped up diagnoses and treatment, lowered costs (early cancer treatment can be up to five times less expensive, sometimes nearly $40,000 cheaper), and improved both patient outcomes and operational efficiency.

Hospital Universitario Lucus Augusti

David Baltar Boilève

Data Scientist