Case Study: BNL (BNP Paribas) achieves 25% TCO reduction and always-on multichannel digital banking with TIBCO Software

TIBCO enables always-on, multi-channel services and faster time-to-market

BNL, part of BNP Paribas and creator of the 100% digital Hello bank!, set out to boost customer acquisition with innovative, customer-focused services but faced significant obstacles: fragmented, manual workflows and a heterogeneous application landscape that hindered standardization, slowed time-to-market, and made it costly to move from centralized back-office management to distributed, always-on services.

BNL partnered with NTTData to create an in-house TIBCO competency center and deploy a new TIBCO-based backend—BPM, integration, event processing, analytics, and master data management—to orchestrate transactions across web, mobile, SMS, ATM, kiosks, and contact centers. The result: fully automated, multichannel processes, a seamless customer experience, 25% lower total cost of ownership, faster time-to-market, and a platform ready for global expansion.

BNL BNP Paribas

Federico Pastore

Program Manager