Case Study: Sound Credit Union achieves real-time, data-driven decision-making with TIBCO Software

Sound Credit Union Empowers Executives to Make Data-driven Decisions

Sound Credit Union, founded in 1940 and serving about 145,000 members across 29 branches, struggled to answer key operational questions—about deposit funding, product use, and staff redeployment—because critical data was siloed across seven transaction-focused systems. Leaders were bogged down by manual work and incomplete assumptions, which hindered timely, confident decision-making.

Sound implemented TIBCO to unify and clean data into a central warehouse and deliver five customizable portals and no-code dashboards. The solution gave executives and branch managers self-service analytics and dynamic visualizations, enabled rapid COVID-19 response with 30 pandemic views, supported staff reallocation and targeted member outreach, and helped the credit union lend $250,000 in under a month—driving faster, data-driven decisions.

Sound Credit Union

Danielle Kiger

Senior Business Intelligence Analyst