Case Study: Queensway Carleton Hospital achieves self-service analytics and performance-based funding insights with TIBCO Software

Queensway Carleton Hospital Meets Performance-based Funding Objectives

Queensway Carleton Hospital (QCH) faced growing financial pressure under Ontario’s performance‑based funding model, which ties payments to quality and activity metrics. The hospital struggled with siloed systems and manual reporting—four full‑time staff produced reports by emailing spreadsheets and handling ad hoc requests—making it hard to get timely clinical data from areas like emergency, childbirth, geriatrics, and surgery. QCH wanted to shift decision‑support staff from routine reporting to spending 80% of their time on value‑added improvement projects.

QCH hired a data analytics lead and implemented TIBCO’s data integration and analytics platform to build ETL pipelines, unify MEDITECH and Med2020 data, and create self‑service dashboards and scorecards (for example, a 10‑metric childbirth dashboard). The new environment gives about 75 leaders direct access to actionable analytics, reduced IT reporting workload, enabled forecasting of patient volumes (helping avoid funding shortfalls like missed hip‑replacement targets), and supports ongoing projects such as census and infection‑control dashboards—delivering the flexibility and productivity gains QCH sought.

Queensway Carleton Hospital

Michael Cohen

Chief Information Officer and Vice President of Clinical Services and Information Managem