Case Study: QSuper achieves greater flexibility, lower cost, and improved customer retention with TIBCO Software

QSuper Retools for a More Competitive Market with TIBCO

QSuper, the superannuation fund for current and former Queensland Government workers, faced increasing competition as it expanded its customer base. The organization struggled with application silos, brittle point-to-point integrations and disjointed communications that raised costs, slowed changes, degraded customer experience and risked member loss.

To address this, QSuper implemented a services-oriented architecture with TIBCO ActiveMatrix BusinessWorks and ActiveMatrix BPM. The new platform eliminated silos, improved visibility and compliance, reduced IT overhead and sped time to market; it also enabled a single view of the customer for better personalization, more efficient member processing and improved retention, while laying a foundation for future product expansion and personalization.

QSuper

Scott Edie

Manager, Application Technology & Security Architecture