Case Study: PostNL achieves 300% faster feature development and zero downtime with TIBCO Software

PostNL Sends New Innovative Services to People and Businesses

PostNL, the largest mail, parcel, and e‑commerce logistics provider in the Netherlands, set out to transform from a traditional mail operator into a fast-moving e‑commerce service provider. To meet rising customer expectations—real‑time tracking, continuous new services, and rapid response to feedback—PostNL needed to replace its inflexible, costly on‑premises infrastructure and accelerate innovation while maintaining reliability during peak demand.

Working with TIBCO, PostNL moved to a modern, cloud‑native architecture on AWS, digitizing manual processes, unifying customer touchpoints, and integrating partners for a single customer experience. The result: 300% faster feature development, zero downtime, improved system reliability, lower operating costs through scalable cloud infrastructure, fewer customer calls, and the ability to continuously roll out new services.

PostNL

Frits Snijder

IT Integration Manager